Two-Way Coaching SMS
The way most wellness practices use SMS is broken in one of two ways:
- Too automated — every message sounds like marketing, clients tune out.
- Too manual — coach types every reply from scratch, burns out by month three.
This automation finds the middle: pre-written snippets, AI-suggested replies, and full coach control over what goes out.
How it works for the coach
- Replies surface in a unified inbox (not lost in your personal phone DMs)
- AI suggests 2–3 replies based on context, tone, and conversation history
- Snippet library by program stage — one tap to insert
- Coach edits, sends, or sends-as-is
- All conversations logged in the client record
How it works for the client
Clients experience seamless, fast, warm replies — usually within minutes, all day. They don’t know it’s snippet-powered. They just know their coach is responsive.
Snippet library example (nutrition coach)
- “Plateau response — 7+ days no movement”
- “Travel coming up — flex tips”
- “Binge episode reply — non-shame”
- “Family pushback — boundaries”
- “Restaurant week — practical strategy”
- “Social event survival”
- “Sick days — protocol pause”
You’ll have your own library tailored to your modality during setup.
HIPAA-aware patterns
For practices handling PHI, the snapshot’s copy avoids putting any health info into plain SMS. Sensitive replies use secure-link patterns that bounce the client to the portal. Configurable per workflow.
Bilingual support
Every snippet has an English and Spanish variant. Client language is captured at intake; replies fire in their language automatically.